Rehoming Service Delivery Partner (People & Teams)

Job Ref
201113 Rehoming Service Delivery Partner
Home based
People & Culture
circa £36,000 per annum
Full Time

More details

Rehoming Service Delivery Partner (People & Teams) , Permanent, full time

Location: Home-based or office based from one our rehoming centre’s or rehoming and advice units. All candidates must be within a commutable distance of one our rehoming centre’s or rehoming and advice units.

Blue Cross is passionate about our vision that every pet should live a healthy life in a happy
home and in delivering our mission to improve the welfare and quality of life for all pets. Caring for animals since 1897, today we help over 40,000 horses, cats, dogs and small animals each year. Understanding implicitly how valuable relationships between animals and humans are, we also support pet owners at times of need.

Our rehoming services face the challenge of abandoned, unwanted and sick pets every single day. Our teams are there for all pets, from strays and rescues to unplanned litters and pets with behavioural and health challenges. Recently we have developed a strategy in response to the need’s pets face in the modern world, to effectively deliver our strategy we have designed a band new rehoming operating model and organisation structure, which we are looking to fill with talented, experienced and energised people.

What is the role?
We have an amazing opportunity for a skillful coach and collaborator. The role as Rehoming Service Delivery Partner (People & Teams) will support and empower approximately five to seven Rehoming Service Delivery Managers to effectively deliver rehoming services with an integrated, one team approach. You will also be responsible for cultivating a collaborative partnership with our People and Culture directorate and work closely with our Rehoming Welfare & Training Standards, Rehoming Service Design and Behaviour Services teams.

This is an incredibly exciting time to work in the Rehoming directorate at Blue Cross as we modernise and scale our agile services to meet the future needs of pets and people. This is a dynamic, diverse role, no one day is the same. The ideal candidate will have experience of line managing team members and will also be able to coach managers to deliver quality services whilst supporting them through change, alongside managing projects and responding to changing priorities.

You will take a structured and engaging approach to integrating changes and improvements across rehoming services in matters relating to people and teams. Your peers are a team of similar partners, a high level of emotional intelligence, effective collaboration and communication will be essential.

We are looking for a candidate that will already have made a positive impact on culture and people performance in their previous roles. They should also have experience of people development and working with other internal stakeholders to implement consistent approaches to our HR best practice. This person will be looking for challenge and an opportunity to use their skills to deliver a broader impact in a charity that values the retention and development of their employees and volunteers.

The standard hours are 35 per week, Monday to Friday.

Want to know more in detail? Great! We have attached the job description which hopefully gives you everything you need.

What is required?
We are looking for people with the following:
• Experience of line managing and coaching small and large teams
• Significant operational leadership experience gained in an animal welfare or care environment
• Experience of complex stakeholder and customer management working across multiple disciplines

It would also be great if you had:
• Animal welfare, care, management and/or behaviour qualification
• Qualification in coaching
• Qualification in leadership & management
• Leading in a commercial environment, delivering sustainable and financially balanced services
• Working within a matrix environment
• Working within cross sector groups and forums

Suitable candidates will be offered an interview on either 11th or 14th December which also provide an opportunity to find out more about the role. Shortlisted candidates will then be invited back to attend an assessment centre on 21st December 2020. Both the first stage interviews and the Assessment Centre will be carried out virtually via Microsoft Teams.

To apply for this role, all candidates must complete the online application process.

Blue Cross holds inclusion as a core organisational value. We positively encourage applications from suitably qualified, experienced and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity. We actively embrace our differences and know that it is our differences that make us unique. You are very welcome at Blue Cross, without the need to hide any part of who you are.

Salary: Circa £36,000 per annum
Closing date: 09 December 2020
Grade: 3.2

To read more about the benefits Blue Cross has to offer, please click on the 'What We Offer' tab or paste the following into your browser:

We reserve the right to close this vacancy early should we receive an overwhelming response.

Other organisations may call this role Business Partner, Rehoming Operations Manager, Animal Welfare Manager, Animal Rehoming Business Partner, Animal Rehoming Operations Manager, or Animal Care Operations Manager.