Horse Welfare Supervisor (Veterinary and Yard), Rolleston rehoming centre
What is the role?
We have a fantastic new opportunity for a Horse Welfare Supervisor to join our team at Rolleston rehoming centre. The successful candidate will be a point of contact for veterinary queries at the centre for the team and customers and provide the liaison with the centre Veterinary Surgeon Key responsibilities include:
• Supervise and line manage a team of Horse Welfare Assistants
• Monitor Horses’ health and coordinate appropriate veterinary treatments as required
• Organise and oversee the day-to-day management of the yard, field shelter complexes and pasture
• Provide support to the centre’s Veterinary Surgeon and be responsible for the organisation of on-site and off-site treatments, surgeries and referrals
• Provide veterinary care advice and support to the team providing team training sessions on veterinary issues, as required
• Under the direction of the Centre Manager (CM) run team meetings, managing performance, training and mentoring as required
• Maintain safe working systems in accordance with Veterinary Medicines Directorate (VMD)
• To organise and manage any farriery, dentistry physiotherapy and chiropractor treatments as required
• Ensure the need for hygiene is understood and maintained in the yard and particularly the isolation and admissions units for biosecurity
• Oversee the ordering of veterinary supplies
• Liaise with the CM and Facilities and Site Maintenance Steward with regards to land management
• Liaise with the CM on the repair of veterinary equipment
• Liaise with visitors and contacts, both face to face, on the telephone and by email
• Liaise with CM, the Rehoming Team with supported rehoming schemes
• Support the Rehoming Team and horses out in remote yards
• Ensure the highest standards of customer care are delivered to all Blue Cross customers
• Maintain accurate paper and electronic records to include admission, rehoming, behaviour, financial and veterinary information and actively encourage the team to do the same
• Ensure Blue Cross standard operating procedures and local operating procedures are followed by the team
• Work with the HWS Training to ensure the veterinary treatment of animals is in line with behaviour plans and assessments
• Work with the other Supervisors to provide information on the progress of pets not yet available for rehoming to the Rehoming team
• Work with the HWS Training and the Rehoming team to ensure accurate pet information is advertised and those customers are fully informed of a pet’s welfare, behaviour and veterinary needs at the point of matching
The standard hours are 42 hours per week on a locally agreed rota to include weekends, evenings, nights and bank holidays. Due to the nature of the work overnight cover, including staying on site on a rota basis, to care for pets and carry out night checks will be required which will be on a shared basis within the team. Overnight accommodation is provided for this purpose.
What is required?
We are looking for people with the following:
• Valid full manual driving licence
• GCSE English and Mathematics or equivalent
• BHS stage III / NVQ 3 in animal care or equivalent professional experience
• Significant working experience in the horse industry
• Experience of performance management, supervising and training and mentoring a team
• Experience of working in a customer service environment; successfully managing multiple tasks, and resolving customer concerns
• Significant experience of working in a veterinary environment with a practical knowledge of veterinary procedures, dentistry and farriery
• Experience and handling horses, both schooled and those completely unhandled
• Management of stabled and field kept horses
• Practical application of current behaviour theory and practice
• Experience of Managing health and safety and risk assessing
• Experience of working within a budget
• Excellent communication, literacy, numerical, computer and administrative skills
It would also be great if you had:
• Equine Veterinary Nursing qualification
• B&E trailer driving license and experience
• Experience of horse welfare work and rehoming
• Handling semi feral or abused horses
• IOSHH qualification
• First Aid at Work Qualification
• Experience of matching horses to potential new owners
• Experience of Public speaking, charity PR and fundraising
• Media Skills training and competence with media related IT package
To apply for this role, all candidates must complete the online application process.
To read more about the benefits Blue Cross has to offer, please click on the 'What We Offer' tab or paste the following into your browser: https://jobs.bluecross.org.uk/BlueCross/Benefits
Please be aware that due to the current circumstances with COVID19, interviews will be held virtually.
Salary: £20,640 to £24,000 per annum
Closing Date: 29 July 2021
Interview Dates: There will be a two stage interview process with the first stage taking place on Tuesday 3rd August 2021, and second stage on Thursday 19 August 2021.
We reserve the right to close this vacancy early should we receive an overwhelming response.
Blue Cross holds inclusion as a core organisational value. We positively encourage applications from suitably qualified, experienced and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity. We actively embrace our differences and know that it is our differences that make us unique. You are very welcome at Blue Cross, without the need to hide any part of who you are.